Returns
You have a period of 30 days following the delivery of your order to inform us if you would like to return part or all of your order.
You must return the items to us within 30 days of registering your cancellation in your customer account.
Disclaimer: Please note that we do not provide a return label.
How to return a product?
- Login to your account HERE or look up your order using the order number, email, and Billing zip code.
- Then under the "My Orders" tab, confirm the products you wish to return. If you ordered as a Guest, please go to the Log In page and complete the "Check Order" form. (You can look up your order by entering the Order Number, email, and billing address)
- Select the items you want to return, the quantity as well as the reason for your return. (Your return reason can help us improve your experience in the future so we thank you for filling this part out)
- You will then receive a Return Authorization number which you must write down legibly on the outside of the package.
- Prepare your package for the return:
- Returned items must be in new, unused condition and in their original package. Please exclude any other products in this return package.
- One order, one return. Please do not combine returns.
- Ship package back to:
- Using the carrier of your choice. Please keep the return tracking information until the refund is applied.
2879 Bristol Circle
Oakville, Ontario, Canada L6H 6X9
ATTN: Bollé Brands Returns Department, ASL Distribution Services - Once the return package has been received, the refund should be complete within 5-10 business days from receipt.
Shipping items back to Spy Optic
We are not responsible for shipments lost in transit back to our warehouse. Please contact your shipping carrier for their process on package recovery.
United States Postal Service Support
After Sales Service Codes
Items purchased through our after sales service program are final sale.
Promotional Discount Codes
Items purchased under promotional discount programs are final sale.
Need help from a customer support representative?
Contact our team on weekdays from Monday to Thursday from 8am to 5pm PST and Friday 8am to 3:30pm PST. Our customer service team will assist you with order inquiries, delivery questions, returns, and exchanges. For most issues please visit our Contact Page and fill our the form and a support representative will reach out to you. If you need to talk to a representative Customer Service is available at 1 (800) 779-3937